
Deserie is an excellent and very knowledgeble salesperson at Tidewater Appliance in New Bern, NC. She helped us with our purchase of an Amana dishwasher. The price (including fee for delivery and haul away) was very competitive. Delivery was quick an easy. The delivery was on time and the delivery team (Shird and Tae) quickly removed the old dishwasher and installed the new one with no problems. The new appliance works great. We plan to purchase our next appliance from Tidewater.
Frank Revels
1/29/2024
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Very quick response and service. Technician, Donovan, was very helpful and informative. This is a great company to work with.
Kathi Riegler
1/29/2024
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Leah was really awesome to work with. She spent time going through all of the features and ensuring I knew everything I needed to know. Very happy with my purchase - would definitely recommend working with Tidewater!
Kristin Morris
9/4/2023
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Leah helped us with all of our appliances, an extra refrigerator and a Wash Tower. We were very pleased with the service and prices. We would highly recommend Tidewater! Thank you.
Bonnie Anderson
8/21/2023
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The installers went above and beyond
Rachel Olscheske
8/13/2023
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Wonderful sales and wonderful repairman!
Nancy Van Apeldoorn
8/10/2023
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Can’t say enough good about Desiree and the staff. Handled everything. I found better options than what I was hoping for, or easy to work with, and took care of everything.
Jay Bradley
7/28/2023
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Had a move out problem and Julie jumped in to help. It was awesome. Thank you guys so much.
Kathryn Morrison
7/25/2023
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Wonderful company! My dryer died on Sunday and they delivered a new one Tuesday...and I wasn't even in town! They emailed me options based on the size of my space. The delivery guys were super nice and very professional and fast!
melissa willett
6/23/2023
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Great associates here. I got appliances for three of my rental units refrigerator dishwasher stove ×3. Prices were really good and now I'm going to raise the rent just joking, I really recommend this business.
Crystal Clear
6/15/2023
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I have been purchasing appliances from Tidewater for as long as the store has been in business. The owner, Dana, is incredibly knowledgeable and customer service oriented, as is her well trained staff. I have gotten the service support I have needed quickly and efficiently. Tidewater is a wonderful source for all your appliance needs.
Virginia Gunsten
5/26/2023
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Quick and easy service over phone, to help me find my part for my refrigerator.
Keith
5/9/2023
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Great service, professional and very knowledgeable.
Derek Snider
4/27/2023
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We were novices when we walked into Tidewater’s new showroom last February. We decided one of our projects for 2021 was a Kitchen Renovation. We had a general idea of what we wanted primarily an induction cooktop to work with our “Smart kitchen” concept. Leah Flowers guided our appliance selections and worked closely with us through their installation and into November. The appliances were installed in August and unfortunately our GE Monogram hood was not working. Leah expertly handled the interactions with GE to order the required parts for the repair and have them installed. Leah was patient, knowledgeable, understanding and readily accessible. It’s been several months since the kitchen renovation has been completed and we are glad we chose Tidewater Appliances to be apart of the project!
Warren Murray
1/30/2022
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Our favorite Appliances Store. Nice
Rick Simpson
2/15/2022
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We purchased a top of the line GE dishwasher. We have had it about a week. Was on sale but still cost us about 1100. The sales girl stated that the top (3rd) shelve was adjustable. Was not. I think maybe she was thinking of a different brand? We had it about a week and noticed it was not drying at all. Everything was soaked. Seeing we ran it on the highest dry boost that should not be. We called the store and they sent out a tech. The control board and the heater are being replaced. We got a one year warranty and purchased an extended warranty .I have found most new appliances are poorly made. Not the appliance centers fault. Word of encouragement buy warranties!
y
2/23/2022
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Great service and installation. Installation of our new dishwasher went smoothly and was worth the wait. The Bosch dishwasher is top of the line and does a fantastic job and is super quiet. The installers took great care not to damage our new wood floor and were very careful. Highly recommend.
Mark Bologna
3/8/2022
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Very pleasant store with everything you need for your home as far as appliances. Our salesperson was knowledgeable and a lovely person and patient with all my questions and concerns. The owner very accommodating and helping me correct my order and error I made . Highly recommend this store . Glad it was recommended to us who just moved here .
Jackie Moss Hertzfeld
3/13/2022
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Great appliance buying experience! Leah did an amazing job!
Meredith Morse
3/22/2022
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I had called several of the big box stores, was left on hold, and no one ever came to the phone. I called Tidewater Appliances and I actually got to speak to a person! They are very professional and great to work with. I also like that there is regular communication when waiting on an order and you are always kept in the loop.
Gena Cook
4/1/2022
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Super easy & nice to work with for purchasing a new stove/oven. They delivered within 5 days and so far I am very happy with it!!
Sharon Wheelis
4/6/2022
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My 13 year old microwave went on the blink so I made one call to Tidewater Appliance. A couple of emails (including payment) and the microwave is now ordered. No hassle and all done from my desk while making money for my company. Great experience!
Teresa Flowers
4/26/2022
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Simply the BEST appliance store in NC! I can’t imagine doing business with anyone else! Prompt. Professional. Knowledgeable. Patient. And Kind!
Keith Russell
5/2/2022
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New construction home. Leah was very helpful and knowledgeable about the appliances we picked. She kept us up to date on when the appliances would be delivered. Highly recommend this company for appliances.
Angie Price Williams
6/17/2022
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I bought a refrigerator/freezer but I had the wrong dimensions. My Sales Associate, Desiree Thomas, made corrections to my mistake and exchanged it for one that fit the dimensions I actually needed. She made my experience at Tidewater very pleasant. Thanks.
Bob Kwasnick
6/17/2022
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Our washer broke and we went into Tidewater Appliance to take a look at what they had. Everyone was very friendly and Leah, who helped us, was knowledgeable. Additionally, there are QR codes with information on each appliance price tag, including reviews which was helpful. We were thrilled to hear that they had it in stock and the washer and dryer could be delivered the next day. We were in and out of the showroom in about 20 minutes. The two men that came to deliver were also nice and efficient. Tidewater gave me a delivery window of 1-5pm. I was concerned a bit because I had a very important business meeting but told I would be given a call with a 15 minute notice. They did exactly what they said they’d do and it gave me time to run home to meet them. They took away the old and installed the new in about 20 minutes. I highly recommend Tidewater Appliance.
Jennifer Bertling
6/22/2022
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I am from Kinston. I needed a refrigerator in Morehead. My service technician recommended I buy from Tidewater Appliance in New Bern because of their excellent customer service and quality control. Carol-Anne at Tidewater was great- helpful, honest, and reliable! Ricardo did a great job on delivery, also. Thanks. 5 stars
Wes Perry
6/26/2022
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I am from Kinston. I needed a refrigerator in Morehead. My service technician recommended I buy from Tidewater Appliance in New Bern because of their excellent customer service and quality control. Carol-Anne at Tidewater was great- helpful, honest, and reliable! Ricardo did a great job on delivery, also. Thanks. 5 stars
Wes Perry
6/26/2022
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Just got a new Speed Queen Dryer delivered. I will never again buy from a box store. I called and got a wonderful person who ordered the dryer right over the phone. I just looked it up on the internet while talking to her. The delivery was in a reasonable amount of time, I still had my old dryer so I was not in a rush. My delivery guy was fantastic. He was neat and clean. No messes in my house. He installed it was very knowledgable and friendly. Within 10 minutes I had my new dryer on and it dried my first load of clothes in record time. Thank you so much.
Cathy Hadad
7/9/2021

My washer died and went in on Wednesday picked out a new washer/dryer set to be delivered Friday. The quick delivery had me super happy already. Friday comes and new set is being delivered only to find out it will not fit in my small area. The delivery guys called Dana asked her to measure another set made sure it would fit, I ran up to the store did the switch. They ran to the warehouse picked up the slightly smaller set and were back at my house ready to install. That is why you shop local …. If I had gone to a big box store I would be going to the laundromat to wash clothes this weekend and probably for weeks to come. If the delivery guy had not taken the one extra step for me I would still be without a washer and dryer. It is the small things that matter. Thank you
Stephanie Jefferson Flythe
6/4/2021

I really appreciate how quickly the parts came in, especially since appliances break at the most inconvenient times. Not only was it the same price as Amazon, but they came in the very next day and I was able to fix my dryer before I needed to run another load.
Alexis Rose
4/1/2021
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They have a friendly & knowledgable staff. I was quite impressed by their showroom & vast array of products. The part that I needed was in stock & I was in & out quickly. I highly recommend them.
Sherry Mercer
8/23/2018
Thank you Sherry Mercer!

Prices are comparable with Lowe's or better and more of a family business,very customer oriented,helpful and knowledgeable,unlike Lowe's,go to tidewater first and see what they have to offer,help keep the small businesses in our communities
tipoblanco
11/23/2018
We appreciate you!

Top notch, friendly, knowledgeable service CANNOT be beat by the box stores and their pricing is always in line. You cannot go wrong getting your appliances from .
Patty Watson
1/8/2019
Thank you for choosing to shop with us.

Wouldnt go anywhere else. Best customer service ever
Daphne Kennedy
2/23/2019
We appreciate your business!

Super helpful, friendly staff assisted me with finding the exact part I needed. Have a new regular customer for sure here.
Jar Head
5/23/2019
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Second time I have purchased here , very knowledgeable and competitive pricing ,
Peter Klein
8/23/2018
We're honored Peter Klein chose to shop with us!

Superior service by Rori. Made good suggestions, answered our questions & discussed approximate prices & general availability and took our information so she could follow-up with us in 2 days with accurate, current prices and expected delivery dates.
Henry Boyter
2/14/2022
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